Privacy Policy

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1. Introduction
SALEscalate.ai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our speech-to-text software and related services (the "Service").
 
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
·        Name and email address (for account creation and communication)
·        Payment information (processed securely through Stripe)
·        Device information (device type, operating system, app version)
·        Usage data (session duration, feature usage, error logs)
2.2 Audio Data
Important: We do NOT store, record, or retain your audio data. All speech-to-text processing is performed in real-time, and audio data is immediately discarded after transcription. We never send your audio data to third parties for AI training or any other purposes.
 
3. How We Use Your Information
We use your information for the following purposes:
·        Providing and maintaining our speech-to-text services
·        Processing payments and managing subscriptions
·        Communicating with you about your account and our services
·        Improving our software and developing new features
·        Ensuring security and preventing fraud
·        Complying with legal obligations
 
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
·        Service Providers: With trusted third-party service providers (e.g., Stripe for payments, Firebase for infrastructure) who assist us in operating our service
·        Legal Requirements: When required by law, court order, or government regulation
·        Business Transfers: In connection with a merger, acquisition, or sale of assets
·        Safety and Security: To protect the rights, property, or safety of SALEscalate.ai, our users, or others
 
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
·        Encryption of data in transit and at rest
·        Secure authentication and access controls
·        Regular security audits and monitoring
·        Compliance with industry best practices
 
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
·        Access: Request access to your personal information
·        Correction: Request correction of inaccurate or incomplete information
·        Deletion: Request deletion of your personal information
·        Portability: Request a copy of your data in a portable format
·        Objection: Object to certain processing of your information
·        Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at stella@SALEscalate.ai.
 
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
 
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your subscription and for a reasonable period thereafter for legal and business purposes.
 
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
 
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with our Service. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
 
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
 
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: stella@SALEscalate.ai
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